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©2022 by ACT Activity Camps Ltd t/a Superstar Campz |  Terms and Conditons  |  Privacy Policy

Welcome To Our Parents Corner

Allow Us To Put Your Mind At Ease 💙

Preparing For Our Camps

What Will My Superstar Need To Bring?

We operate a strict no nuts or fizzy drink policy:

  1. Swim wear, swim cap and towel - ages 5+

  2. Packed lunch – full day children

  3. Snacks for multiple breaks throughout the day

  4. Plenty of water

  5. Trainers, rain jacket (outdoor venue), suitable clothing for indoor and outdoor play, suitable footwear for both indoor and outdoor play

  6. Medication AND permission slip – if necessary - we canot administer any medication without a permission slip

  7. A big smile on their face....do not worry if they do not come with this, we will ensure they leave with one 😬

Medication?


We operate a very strict policy whereby all parents must provide us with a permission slip to supervise / administer any medication or medical device to your Superstar. If you fail to provide us with this, we will be unable to do so and you will be called to the camp.

  1. Medication / medical devices

  2. Permission slip dated, signed and stating you allow us to do the above , listed the doseage and steps to doing so.

 

Meet our team and a message from our founder

Ashley Thomas

Founder and Manging Director

Thank you so much for showing an interest in our camps - it means a lot! My belief is that you should know who you are leaving in charge of looking after and entertaining your Superstar, so why not get to know us all better by clicking the button below. We are all Super excited to see you at our next camp!

 

Swimming

Who runs the swimming activities?

We use an outside provider that we have worked with for a long time, Dip'nDive Swimschool. Denis and his team are awesome teachers!

How do the swimming activities work?


Children each day upon registration are asked if they would like to go swimming. We then arrange them into groups based on their ability (dont't worry, we ask you how well they can swim) where the activites are planned according to ability and age.

What if my Superstar does not want to swim?

Not to worry! During swimming time, there is more than one activity going. This may be a football tournament and even bouncy castle time.

 

Collection Policy

A strict policy to help us all

We operate a very strict collection policy. 

Hold ups do of course happen and we are mindful of this, however the following rules apply.

All children must be picked up by the time they are booked for e.g. 12.15pm for tots day, 4pm for normal day and 5.30pm for extended day.

4PM COLLECTION If your child is booked in with us until 4pm, please arrive promptly to collect them. Should you be any later than 10 minutes to collect, you will be charged a late pick up fee of £5 for up to  every 15 minutes you are late. You do of course have the option if you know you are going to be late to extend to 5.30pm collection on the day for £6. We can do this for you at our end if you let us know.


5.30PM COLLECTION If your child is booked in with us until 5.30pm, please arrive promptly to collect them. Should you be any later than 5.30 to collect, you will be charged a late pick up fee of £20 for up to every 15 minutes you are late. This is to cover the cost of our staff members staying with your child and any additional venue hire costs we incur. For example if you arrive at 5.45pm you would be charged £20, if you are later than this up to it would be £40.


Please Note: If you have not colleced your child by 6pm and we canot get hold of you or any emergency contacts you have provided, we will call social services and take their advice.



We reserve the right to refuse future bookings from parents who continually pick up late or if they fail to make the payment of the charge.

 
 

OFSTED and Childcare Vouchers

Are you OFSTED registered?

Yes we are! We are registered on the voluntary register! Yipee 🎉

What are your age range rulings?


As we are on the voluntary register, we are only allowed to have our SuperTots with us for the morning 9.15-12.15pm. Ages 5+ are allowed to do full days and extended days as well as half days 😋

What are your leader to children ratios?

Across the board at our camps, we work to a 1:10 ratio, with our staff being split to necessary age groups accordingly. We will also have a spare leader as well as this. So if there are 40 children at our camp at any given time, we will always have a minimum of 5 leaders 👍

Do you accept childcare vouchers as a method of payment?

Yes we do indeed! You can find all of our voucher numbers on our bookings page (hit the button below). Can't see your provider on there? Just let us know and we will get that added for you 😉

 

Payments and Cancellations

Things can change, that's why we are here to help 💙

Payment information

  1. We offer a 10% sibling discount on your 2nd and subsequent child bookings which is automatically applied at the checkout

  2. No bookings are secure without payment and failure to make payment upon booking will result in your booking being automatically cancelled within 2 working days

  3. If using childcare vouchers as a method of payment, you must send us an email with a screenshot of your payment to hello@superstarcampz.co.uk. Failing to do so could lead to your booking being cancelled within the two working day booking window.


 

Cancellations and Changes to bookings


  1. You are able to change your booking 14 days prior to our camp start date free of charge, subject to availability. Any changes after this date are subject to availability and if we are able to change for you, this will incur a £10 amendment fee which must be made upon request. We are unable to make any changes with 5 days or less notice.

  2. We are unable to issue refunds, credit or day swaps for any missed days unless in the event of an injury or illness. If your Superstar is unable to attend due to illness or injury, you must provide us with a doctors letter in order for us to process a credit note for you for a future camp.

  3. Should you pay via childcare vouchers and wish to swap your days or weeks, we will hold this as credit for you and apply it to your next booking with us. 

 

Our Most Frequently Asked Questions

No question is a silly question 😋

What if my child doesn’t know anyone there?

No problem! Part of our make up is to ensure new friends are made and we actively promote great social interaction amongst the children through group work and team games. New friends will be made!

I do not want to commit to a whole week, what can i do?

We have just the thing! You can book individual days across our camps and you can even book half days if you wish to!

I am worried about being late for work...

Don’t be! Our team are on site and ready to start signing in your Superstar  from 8.30am to ensure you get to work on time! This now applies to all age groups - complimentary with all full & extended day bookings, addiional £3 for our SuperTots.

My child isn’t very good at swimming or sports is this a problem?

No not at all! You’re in the right place! Our super cool swimming teachers organise structured swimming lessons and activities where your Superstar can learn to swim. The games we play during our sports activities are structured in a way that allows your Superstar to enjoy, discover, learn and improve. All abilities welcome!

Is there on site parking?

Please see the venue notes on our bookings page for specific parking notes. Thomas More has free onsite parking, Waddon LC has paid parking, and Thornton Heath LC has parking in surrounding roads.

I am worried about the safeguarding of my child...

All of our coaches are DBS checked and go through extensive training to ensure that best practices are being used during the days. We are experienced in having 50 children per day in our care, we are OFSTED registered, and have an outstanding reputation throughout the Croydon borough. There is no need to worry, but if you would like to find out more, you can drop us a line below

 

Full Terms and Conditions 📋

You will be asked to agree to our terms and conditions before you can proceed at the checkout with your booking. If you would like to read them before hand, you can do so here:

Can't Find What You Are Looking For? 👍

Drop us a line or give us a call and we will happily answer any questions you may have!

Our lovely receptionists will answer your call and if you require further information, you will receive a call back within 24 hours (Mon-Fri)

 

0800 002 9571 opt. 2